Order Processing
Orders are processed on an hourly basis during daytime business hours, Monday through Friday. Weekend and evening orders are processed by the following business day.
Order Changes
If you need to contact us to request a change to your order, we will make every effort to make the change. However, we process orders very quickly and cannot guarantee that your change can be made.
Gift Messages
To protect your privacy, our system does not allow us to alter your gift message once your order is placed. Please double check your message for accuracy as it will print as typed.
Order Tracking
To track the status of your order, click the link from the shipper’s email notification once your order has been shipped. Should you have any further questions, please feel free to contact us and we will be happy to assist you.
Returns
Please see our Return Policy.
Contacting Customer Service
You may contact us by e-mail (CustomerService@bootniks.com) at any time or call us during our Customer Service hours.
The Customer Service Department Hours are:
Monday through Friday, 10am to 5pm EST.
CLOSED Saturday, Sunday and Holidays
Phone: (727) 442-4004
Please provide us with the following:
• Order confirmation number (found in your order confirmation email)
• Last name and zip code of sender
• Last name and zip code of receiver
• Phone number of sender or receiver
Questions or problems with your order?
Customer Service will contact you with any questions regarding your order, or in the event that your credit card is declined. We will use the billing phone number or e-mail address you provided, unless you specify other contact information.